WorkFuz Pro

The Live Chat Customizer & Pro Settings Hub seamlessly extends the core WorkFuz settings engine when the Pro edition is active. It enables agency administrators to brand and configure the frontend customer live chat widget with zero coding, ensuring client interactions align perfectly with company branding.

1. Pro-Exclusive Settings Tab: Injected cleanly into the central WorkFuz settings bar with a distinctive PRO badge indicator.
2. 1-Click Frontend Widget Activation: Master toggle to enable or disable the floating client chat launcher across your entire website.
3. Customizable Messaging & Typography: Tailor the Chat Window Title, Header Subtitles, Automated Welcome Greetings, and Input Field Placeholders to match your service tone.
4. Brand Palette & Position Control: Native hex color picker to match the chat launcher and header with your brand theme, alongside dual position selection (Bottom Right or Bottom Left).
5. Interactive Real-Time Preview: Live simulated widget on the settings panel that immediately reflects title, subtitle, greeting, placeholder, and color adjustments as you type.

Prevent team burnout and optimize project staffing with the Team Capacity & Resource Workload Heatmap. Embedded directly within your Project Workspace, this analytical dashboard compares allocated task hours against individual team member availability to ensure realistic timelines and balanced workloads across active projects.

1. Weekly Capacity Rollup Tiles: High-level metric tiles tracking Total Team Weekly Capacity (e.g., 80.0h), Active Work Assigned (16.0h), Average Team Utilization (20%), and Overallocated Members (0).
2. Interactive Workload Timeline: Navigate forward and backward by weekly dates or reset instantly to the current week.
3. Visual Utilization Progress Bars: Color-coded progress bars display each member's assigned hours against their weekly limit (e.g., 16.0h assigned (40%)).
4. Live Availability Indicators: Status badges highlight available bandwidth (e.g., +24.0h Available) or flag over-allocated contributors needing workload rebalancing.
5. Expandable Task Breakdown: Quick-collapse task counters display exactly which tasks and subtasks are allocated to each contributor for fast reassignment.

The Helpdesk & Support Tickets Board gives agency managers and support leads a visual, Kanban-style command center to track client requests from intake to resolution. With built-in SLA (Service Level Agreement) monitors, dual staff/client chatter, and direct links to development deliverables, your team can resolve bottlenecks before deadlines slip.

1. Visual SLA Health Metrics: Real-time KPI tiles tracking Active Open Tickets, Urgent SLA Deadlines (e.g. 2h remaining), SLA Breaches, and Resolved/Closed totals.
2. Drag-and-Drop Ticket Stages: Move tickets across customizable stages (New, In Progress, Waiting Client, Resolved, Closed) with instant database synchronization.
3. Direct Project Task Escalation: Seamlessly escalate any support ticket into a formal project task with 1-click; escalated cards display direct clickable links back to the originating project task (e.g., ⚡ Task #13).
4. Granular Ticket Cards: Scannable ticket cards displaying unique ticket codes (e.g., #WT-0009), customer names, priority badges (Urgent, High, Medium), and active SLA breach warnings.
5. Multi-Tenant Space & Priority Filtering: Isolate tickets by specific Space or Priority level, with instant search across ticket subjects and customer names.

The Staff Live Chat Command Inbox is an administrative command center for support agents and project managers to manage client conversations at scale. With multi-channel queues, conversation filtering, and built-in escalation tools, teams can resolve inquiries rapidly or transition conversations into formal delivery tickets.

1. Unified Multi-Channel Queue: Centralized left rail displaying real-time conversation queues categorized by Active, Converted, and Closed status badges.
2. 1-Click Ticket Escalation: Seamlessly convert any live chat conversation into a formal Support Ticket with full transcript history intact.
3. Canned Responses Engine: Pre-configure reusable shortcuts and templated macros to answer frequent client questions with consistent speed.
4. In-App Widget Customizer: Launch the Live Chat Customizer modal directly from the inbox header to adjust brand colors, greetings, and positions on the fly.
5. Client Context Pane: Dedicated right sidebar displaying user profile details, past inquiries, and related project assignments for informed conversations.

The Customer Support & Issues Portal provides clients with a dedicated self-service hub to submit inquiries, monitor issue resolutions, and review full transcripts of past interactions. Seamlessly embeddable via shortcode or Gutenberg block, this portal keeps client communications organized and accountable.

1. Frontend Ticket Dashboard: Clean client view to manage all support requests without granting access to the WordPress admin dashboard (/wp-admin/).
2. Interactive Status Filters: Filter inquiries instantly across All, Active & Open, and Resolved / Closed states, paired with instant text search.
3. Self-Service Ticket Submission: Simple modal workflows for clients to raise new issues, categorize priorities, and attach relevant project details.
4. Complete Transcript History: Retains historical replies, staff responses, and converted live chat transcripts in a clean, chronological thread.
5. Native Frontend Dashboard Integration: Automatically adds a dedicated Support tab to user dashboards when Frontend Dashboard is active.

Deliver real-time client assistance directly on your website or within client portal areas using the Floating Live Support Widget. Fully customizable to match your brand palette, the widget gives clients and visitors an instant bridge to communicate with your delivery team without leaving the site.

1. Modern Floating Launcher: Discreet bottom-corner launcher with unread indicator cues and smooth open/minimize transitions.
2. Customizable Brand Header: Configure your support window title, team availability subtitles (e.g., "We typically reply in minutes"), and custom primary brand accent colors.
3. Automated Welcome Greetings: Display proactive welcome greetings to guide visitors and clients when opening the chat window.
4. Logged-In User Recognition: Automatically identifies logged-in client profiles, mapping conversations directly to their customer account.
5. Zero Third-Party Dependency: Powered entirely by your WordPress database with local AJAX polling for maximum privacy and GDPR compliance.

The Timesheets & Billable Valuation Center transforms recorded hours into transparent financial intelligence. Accessible directly within each Project Workspace alongside Gantt and Kanban views, this dashboard provides managers with audit-ready records of team hours, billable balances, and financial productivity metrics.

1. Executive Financial KPI Cards: Real-time summary tiles showing Total Logged Time, Billable vs. Non-Billable Hours, total Billable Value ($) computed from team member hourly rates, and active Contributor Counts.
2. Granular Activity Log Registry: Detailed audit table logging Date, Team Member, Task/Deliverable association, Work Notes, exact Duration, and Billable Status flags.
3. Flexible Time Entry Methods: Seamlessly toggle between live stopwatch capture and manual retroactive time entry with manager override capabilities.
4. One-Click CSV Data Export: Export formatted time entries directly to CSV for streamlined client billing, payroll auditing, and spreadsheet analysis.
5. Integrated Workspace Navigation: Switch effortlessly between Timesheets, Overview, List, Kanban, Gantt, Milestones, Files, and Team Workload tabs within the same project.